According to data from the Directorate General of Civil Aviation (DGCA), Air India’s main operational metrics significantly improved when the Tata group fully assumed ownership of the national carrier in January.
The most significant, significant advancements can be seen in Air India’s passenger local factor (PLF). Air India’s domestic services recorded an exceptional load factor of 80% from February to June.
When it was governed by the government in the previous year, its domestic PLF was 60%. It maintained a PLF of 68% in 2021. In many ways, this is a return to its PLF levels from 2019.
It still needs to catch up to rival airlines owned by Tata, such as IndiGo, SpiceJet, and GoFirst, which make better use of their capacity. Following the takeover in January, the PLF’s overseas operations increased from 63 percent to 80 percent.
Air India hasn’t been able to turn that into more market share, though. Its domestic market share was 7.5% in June, a significant decrease from the 10% it had inherited in January.
The airline with the most customer complaints, Air India, has also been successful in resolving other problems that had enraged passengers, such as flight delays and boarding denials. Compared to the same month last year, the number of complaints per 10,000 passengers was cut in half to only two in June.
After acquiring the national airline, the Tata group quickly implemented managerial reforms, starting with the hiring of Nipun Aggarwal, vice president of Tata Sons, as the airline’s chief commercial officer.